Reverse Logistics Services
At iVanta, our reverse logistics services enable you to provide the fast, easy and efficient reurns experience that your customers expect, and unburden your company by providding end-to-end management of this complex process.
We Do Returns Right
When you consider that most of all products bought online are returned, many consumers explore returns policies before making a purchase, and lot of customers say they wouldn’t buy from a seller that had previously provided a poor returns experience, it pays to get your returns right.
We understand that returns aren’t just about keeping customers happy. Our reverse logistics services help to protect your sales, develop your reputation with customers, support your growth and recover value through repacking, refurbishment, redistribution and beyond.
B2B & B2C Reverse
Logistics Services
iVanta provides our B2C clients with a fully managed, end-to-end returns solution. B2B clients typically have their returns handled through their retailers and their systems, we offer our B2B clients tailored support around bulk returns, recalls and stock reallocation.
Easing the Challenges of Reserve Logistics
Carrier Limitations
Say goodbye to frustrating carrier-related limitations. We work with over 30 major parcel couriers, a variety of large and local hauliers, pallet networks and freight forwarders, to offer you flexible transport solutions perfectly suited to each return. Whatever the location, parcel size and goods type, we’ve got you covered.
Geographical
Challenges
Due to our network of carriers across the world, we are able to offer reverse logistics services tailored to your needs, wherever your returns are coming from. Furthermore, we consolidate all returns coming from Africa and rest of the world at our facilities to offer you an efficient and cost-saving solution. We then transport appropriate goods back from our facilities to your preferred destination as required.
Poor Visibility of
Returns
iVanta does away with delays in stock updates or missed resale opportunities. Our powerful system provides you with unparalleled visibility into the status of your returned goods, automatic stock synchronisation, and control over your inventory.
Customer
Experience
Reduce your abandoned cart metrics and protect customer confidence with iVanta Logistics. Our reverse logistics services provide you with a tailored, streamlined returns flow that offers your customers the best experience, supports customer confidence, increases online sales, generates repeat purchases, and reduces cart abandonment.
Recovering Value
At iVanta, we ensure that your returned items do not become a cost burden. We maximise value recovery with inspection, repacking, refurbishment and redistribution services, to get your goods back into the market and support speedy resales.
Sustainability
Do not settle for returns services that hinder your environmental goals. We build sustainability into our reverse logistics services, by consolidating shipments, optimising return routes, and promoting recycling or re-use where possible to help you reduce your impact.
how can we help?
For more information about any of our services or solutions please get in touch and contact us.
The iVanta Approach
Our End-to-End Reverse Logistics Service
For clients without existing returns partners, we can provide you with an all-in-one returns solution.
- Returns Receipt & Processing – We receive your returns at our facilities and register them into our system, providing you with immediate visibility.
- Collection Booking – Our dedicated carrier management team arrange convenient collections for your customers.
- Return Label Generation – We generate return labels tailored to your brand and carrier requirements.
- Transport & Consolidation – Returns are transported to our facilities where they are consolidated before being transported back to the market.
- Tailored Returns Handling – We unload, inspect and classify your returns, carry out our value added service like rework, refurbishment, repacking and relabelling, and update your stock records.
- Value Recovery – We prepare your goods for resale where possible. For goods classified as “B” upon inspection, we can also arrange resale through alternative channels like charitable donations or recycling.
Supporting Clients With Returns Partners
iVanta is your one-stop-shop for all your 3PL needs (eCommerce fulfilment, warehousing, freight shipping, and returns), we understand that some clients have agreements in place with specialist returns partners.
While your existing partners handle the generation of returns information and the booking of collections, our reverse logistics services can support you with:
- Facilitating carrier movements and rates.
- Collecting your returns and bringing them to our facilities.
- Deploying tailored returns handling and value recovery activities (which we cover above).
At iVanta, our reverse logistics services also include providing you full visibility and responsive communication around the status of your returns and control over your stored inventory.
Our Carriers
Our carrier agnostic model, experienced transport team and purchasing scale enable us to deliver reliable, flexible reverse logistics services perfectly suited to each unique return.
Whatever the product type, volume, or point in time, our relationships with a wide range of carriers across Nigeria, Africa and rest of the world, help us to deliver speedy and efficient returns.
In fact, our transport management system (which integrates seamlessly with your own), has carrier integrations, covering road, air, rail and sea, across all territories.
From major parcel and package couriers to large and local hauliers, pallet networks and freight forwarders, your returns are in safe hands.
