eCommerce Order Fulfilment Services
Behind every thriving eCommerce business, and each seemingly magic online purchase, is a trusted partner and provider of order fulfilment services, working to manage the smooth, efficient journey of products, from online order to the hands of the end consumer.
As a trusted and experienced 3PL provider, our eCommerce clients benefit from the same extensive supply chain management experience, refined warehousing, global freight shipping processes, established TM channels, state of the art facilities, and increased purchasing power, harnessed by the market-leading B2B brands we support.
Why Choose iVanta?
At iVanta, we understand the challenges facing ecommerce businesses like yours and offer order fulfilment services and reverse logistics solutions, optimised to solve these challenges, and offer your brand a range of benefits that support you to scale, to grow, and to serve customers across the world.
- Firstly, working with iVanta offers your organisation an established infrastructure and the experience of a dedicated team, that would be incredibly expensive, time consuming, or unfeasible for your business to develop internally.
- Our Blue Yonder WMS and client portal, used across our facilities, integrate seamlessly with your internal systems, to provide us with visibility of your orders (whether they’re uploaded manually or via API), and offer you full visibility and management of your supply chain, including: visibility of stock, real-time updates on order status, delivery tracking information, and powerful reporting.
- We have extensive storage space across our facilities to scale your footprint up or down throughout the year, without long-term commitment.
- Our flexible labour model enables us to scale our operations inline with fluctuations in demand for your products or peak periods, to provide a reliable, accurate consistent order fulfilment service.
- Our TM system is integrated with various carriers and leading eCommerce marketplaces to enable seamless order processing and provide you with end-to-end visibility.
- Our consolidated purchasing power enables us to negotiate competitive transport rates, and generate cost savings which we pass onto you.
how can we help?
For more information about any of our services or solutions please get in touch and contact us.
Our eCommerce Services
We support companies in the sporting, fashion, toys and games, electronics and furniture sectors with scalable order fulfilment services that provide Nigeria-based eCommerce brands with seamless access to the African market and rest of the world, and open up the Nigeria markets to international brands.
Whether you store your products in our facilities, or hold your stock in one facility/territory and you plan to move products as demand requires, within 24 hours via our transport service, iVanta will remove the challenges and limitations to global eCommerce sales, opening you up to a global audience.
iVanta is able to offer specialist services which requires strict processes and proceedure to be in place, so it can support businesses achieve their potential.
These requirements may be for both pull and push fulfilment, meeting requests from Field Sales Agents, or managing large national campaigns to retailers from a database. eCommerce fulfilment and distribution can be complex, but iVanta have the resources available to manage any requirement they are given without any problems, whatever they are:
- Bulk storage, fulfilment and distribution capacity
- Database management
- Pack collation
- Hand finishing and assembly
- Product packaging
- Support of field sales teams via Extranet
- Events Support
- eCommerce fulfilment ordering and reporting
eCommerce Storage & Order Picking
We establish an understanding of your product range, order profiles, and service expectations and tailor our picking processes accordingly, to maximise efficiency and accuracy.
We also offer eCommerce packaging, repacking and co-packing services as part of our value added services, which cover the customisation of packaging, bundling, gift-boxing, promotional kits, multi-packs and more, and enable you to adapt products quickly for different channels or campaigns, transform slow moving inventory for resale, and ensure all outbound products reflect your brand and deliver the desired customer experience.
eCommerce Delivery
As the final stage of your product's journey before it arrives with your customer, and a process in which products may cross road, rail, sea and air to reach them. iVanta understands that delivery is perhaps the most critical of our eCommerce order fulfilment services, and work to ensure a connected, reliable and consistent delivery, everytime.
iVanta delivers eCommerce orders across Nigeria, Africa, and rest of the world across road, rail, sea, and air via a range of carriers, including major couriers, hauliers, pallet networks and freight forwarders.
Whether you require 72-hour, 48-hour, or next day delivery deadlines, our order fulfilment services offer you the flexibility and choice to ensure your delivery promises are met, help enhanced customer satisfaction and safeguard your brand.
eCommerce Returns Management
At iVanta, we understand that managing returns is a crucial part of any eCommerce business and a key consideration to eCommerce brands seeking order fulfilment services.
Our rreturns solutions are tailored to support your brands internal returns process, whether you use digital platform to manage returns data, or more traditional methods, and to ensure customers receive a seamless, hassle-free returns process that provides a positive brand experience.
We work with our carriers network to facilitate returns, and once received at our facilities, our teams handle all operational steps to efficiently and accurately process the return, and get stock back into storage for sale, or reworked and repackaged as required.
Our 5-Step Route to Customer
- Global Collection & Freight Forwarding
We collect your goods directly from the manufacturer, by air, sea or road, and our skilled and experienced freight forwarding team work to manage the smooth and efficient movement of your products, ensuring full customs clearance, and helping you to navigate the payment of duties and tax. - Inbound & Stock Handling
Upon arrival at our facilities, stock is booked in at the dock, before being checked, counted, and efficiently stored, ready for fulfilment. - System Integration & Order Management
Orders flow into our WMS via API, EDI, manual upload, or marketplace integrations, and our system provides you with full control and visibility of your orders, in one centralised place. - Pick & Pack, Customisation & Rework
Orders are picked using the most safe and efficient methods for your specific products, packed, repackaged or co-packed inline with your unique requirements, and customised and reworked as required. - Carrier Mapping, Dispatch & Final Mile
Whether you need a 72-hour, 48-hour, or premium next-day delivery, we deliver on time, using a large network of established, trusted carriers, and provide full tracking and visibility of orders via our system.
